Refund and Return Policy

At Openfineart.com, we strive to ensure your complete satisfaction with every purchase. However, we understand that sometimes a return or refund may be necessary. Please review our policy below to understand your options and the process for returns and refunds.

1. Eligibility for Returns and Refunds

  • Damaged or Defective Artwork: If your artwork arrives damaged or defective, please contact us within [X] days of delivery to initiate a return or replacement.
  • Incorrect Item Shipped: If you receive the wrong item, notify us within [X] days of delivery.
  • Change of Mind: We accept returns for change of mind within [X] days of delivery, provided the artwork is in its original condition, unused, and in the original packaging.

Note: Custom or commissioned artworks are final sale and not eligible for returns unless damaged or defective.

2. Return Process

To initiate a return, follow these steps:

  1. Contact Us: Email us at contact@openfineart.com within 14 days of delivery. Include your order number, photos of the artwork (if damaged or defective), and a brief explanation of the issue.
  2. Approval: Once your return request is approved, we will provide a Return Authorization Number and instructions for shipping the item back.
  3. Ship the Artwork: Pack the artwork securely in its original packaging and ship it to the address provided. You are responsible for return shipping costs unless the return is due to our error (e.g., damaged or incorrect item).
  4. Inspection: Upon receipt, we will inspect the returned artwork to ensure it meets our return conditions.

3. Refund Process

  • Approved Returns: Once your return is approved and inspected, we will process your refund within 7 business days. Refunds will be issued to the original payment method.
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error.
  • Damaged or Defective Items: If the artwork is damaged or defective, we will cover the cost of return shipping and provide a full refund or replacement.

4. Non-Refundable Items

The following items are not eligible for returns or refunds:

  • Custom or commissioned artworks (unless damaged or defective).
  • Artworks that have been altered, used, or damaged after delivery.
  • Items returned without a Return Authorization Number.

5. Exchanges

If you would like to exchange an item for a different artwork, please contact us at contact@openfineart.com. Exchanges are subject to availability and must meet the same return conditions outlined above.

6. Late or Missing Refunds

If you have not received your refund within 30 business days after approval, please:

  1. Check your bank account or payment provider for processing times.
  2. Contact your credit card company, as refunds may take time to post.
  3. If the issue persists, email us at [Your Contact Email] for assistance.

7. Contact Us

For any questions about our Refund and Return Policy, please contact us at:
contact@openfineart.com

We are here to ensure your experience with www.openfineart.com is as seamless and enjoyable as possible. Thank you for trusting us with your art purchases!

Note: This policy is subject to change without prior notice. Please review it periodically for updates.